Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online via the Services Australia website.

To certify for JSP an individual must:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be unemployed, and
– trying to find work and going to participate in activities that increase their opportunities of discovering a task, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– used or studying complete time and are not able to carry out these due to a medical condition, illness or injury and have a task or study to go back to

If the customer has shown they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their earnings has decreased. See Rates and Thresholds.

In all cases, check if the client is qualified to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they must offer their savings account balances, proof of income and work separation details.

Customers can begin an early claim online. They will be able to finish Your personal details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online until within 14 days of being qualified for JSP. They will get a tip notification 2 week before the eligibility date.

An apprehended person may lodge a claim as much as 3 weeks before from jail. These claims are not thought about early claims as the customer is certified however not payable when they declare.

Customers moving from a present earnings support payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– check in to myGov and access their linked Centrelink online account
– ensure their personal details are right. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their existing payment.

The job will enable the customer to undertake a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for employment customers deemed not able or inappropriate to finish an online claim or nominees. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the client lives in a remote area and normally utilizes an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to finish an online claim, employment the customer should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote clients.

The consumer needs to have:

– the remote sign revealing on the Customer Overview, or
– a residential address in a remote place

To inspect the address is in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, encourage the nominee to help the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be affordable for a customer to complete all Required tasks prior employment to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have decreased their work potential customers by moving to a new place.

If this holds true, the Service Officer should investigate a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance event has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job hunters go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other professional company, will have an initial visit booked throughout the Participation Interview. Attending this first service provider appointment is referred to as the job applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the job applicant’s earnings support payment. Note: this undergoes task seekers satisfying any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job seekers to the Workforce Australia online employment service. This omits job candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly calculate this and use the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers during their online claim. Employer details, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the company within the claim. If a consumer validates the employer, when on payment, STP pre-filled earnings will be presented to the customer when they report. If the customer does not validate the company, when on payment, the STP employer may provide to the consumer once again when they report.