How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and based upon your answer show you another concern or result.

Before you begin, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting files to advance your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to evaluate our decision.

We can help if you remain in financial challenge or require unique support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To declare on someone else’s behalf you must be authorised.

The person you’re claiming for employment must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have a plan in place to declare on someone else’s behalf.

The person you’re claiming for will require to start the procedure. Read about how to include a Nominee plan utilizing your online account.

7: employment Do you wish to claim online?

The easiest method is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to create one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or employment view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you agree to the terms, choose I agree.
3. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account need to use an unique email address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You have actually developed your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll examine if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we’ll examine them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these documents: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from among these documents:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to offer us an appropriate image identity file in addition to any other documents we may ask for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and show who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that supplies the strong level Digital Identity required for employment Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal information, information from your identity files and validate your picture.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you send supporting documents to send your claim.

You can finish these steps up to 13 weeks before your situations alter. You can then submit your claim 2 week before your situations alter. We’ll you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get begun.
7. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim is successful, we’ll let you know:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our decision.

To do your company with us, develop a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.